Monday, 10 June 2013

Adobe Reader Freezing when Printing

You may encounter an issue with Adobe Reader X and above whereby the application freezes when attempting to print, the application then needs to be force closed using Task Manager.

This issue can be caused by the introduction of a new feature called 'Protected Mode' which is designed to protect your machine from malicious PDF files, this can whoever cause certain issues such as the one above.

To resolve the issue this mode can be switched off by following the steps below:

Adobe Reader X

1. Launch Adobe Reader
2. From the Edit Menu choose Preferences
3. Choose the General Tab and untick 'Enable Protected Mode at startup'
4. Press OK

Adobe Reader XI

1. Launch Adobe Reader
2. From the Edit Menu choose Preferences
3. Choose the Security (Enhanced) Tab and untick 'Enable Protected Mode'
4. Press OK

You will then need to fully close Adobe Reader and re-open the application, you should then find that you are able to print.



3 comments:

  1. This issue can be caused by the introduction of a new feature called 'Protected Mode' which is designed to protect your machine from malicious PDF files, this can whoever cause certain issues such as the one above. Printing

    ReplyDelete
  2. thank you solved my problem, was about to uninstall and re-install

    ReplyDelete